Managed IT Services

In today’s complex and competitive business landscape, a process transformation is no longer an option.

Service providers are forced to review their IT strategy in light of the revenue challenges and a mandate to retaining/improving operating margins. By adopting managed services approach, one can have a definite way to reduce operational costs. It is the practice of transferring day-to-day IT operational activities as a strategy to embark upon high efficiency in operations, in a cost-effective manner.

As a managed service provider, we take up, end-to-end accountability and ownership which lowers your risk. SMD’s Managed Services offer you the flexibility and enable you to concentrate on your core business instead of handling day-to-day operations and technology issues. With this, you can take advantage of the economies of scale along with flexible operating models, personalized as per your operating hours, and other specific needs. Our cost-effective service offerings include — but are not limited to — the following:

Application Co-engineering Services

Our Application Co-engineering Services provide end-to-end capability from strategy and design, through development, execution, management, and optimization.

  • Application Development
  • Application Assessment
  • Application Architecting
  • Application Migration / Re-engineering
  • Application Support & Maintenance
  • CX/Digital Transformation
  • QA Automation
    1. (Tools Setup, Execution & Test Management)
  • Functional Testing
  • Regression Testing
  • Performance Testing
  • Security Testing
  • Performance Optimization
  • Mobility Services
  • Mobile Applications Development
  • Mobile Device Management
  • Mobile Testing

Remote Infrastructure Management

Even the most fruitful and prominent leader in business has to move decisively to meet the changing business needs. Business heads expect a single point of contact for all of their IT operations. SMD helps you to quickly respond to the market demands and set a progress of transformation in the upcoming days. SMD can be your trusted partner in your IT transformational journey. Our RIM support, containing IT Service Desk and major incident management, includes:

  • Proactive and reactive monitoring assistance of applications and servers by a dedicated data center, 365/24/7 days
  • L1 Support during a customer’s business hours
  • L2 Technical Support (IT operations) for smooth day-to-day operations and enabling better end-customer experience
  • L3 Application Help to manage the business shifts and tailored requirements

We can manage your platforms and devices across the infrastructure, network, and cloud to provide a single point of contact, with round the clock monitoring and help to ensure high availability.

Big Data & Analytics

Our Big Data & Analytics services provide innovative ways to maximize assets and take advantage of new opportunities. Let us help you by collecting, analyzing and utilizing the explosive growth in data and data analytics, for proactive management and accurate real-time data customization.

  • Data Integration
    1. Big Data Adoption
    2. Streaming data integration
    3. Extract-Transform-Load
    4. Legacy data migration
  • Data Engineering
    1. Data modeling & Architecture
    2. Data Lake build-outs
    3. Big Data administration and support services
    4. Hadoop Eco-system
    5. Storage & processing
  • Data Visualization
    1. KPI’s, scorecards & dashboards
    2. Self-service BI
    3. Actionable intelligence
    4. Personalization, Collaboration
  • Analytics
    1. Predictive Analytics
    2. Real time Analytics
    3. Text Analytics
    4. Machine Learning & Cognitive Computing
    5. Operational Intelligence
  • Data Security, Privacy & Governance

Cloud Services

Cloud Managed Services enable your organization to enhance competencies that are in need. These services optimize recurring in-house IT costs, automate business processes, transform IT systems, and allow you to achieve the business objectives. SMD offers end to end cloud services that include: Cloud Consulting services, Cloud
Hosting services, Cloud Migration services, and Cloud Support services.

Cloud Consulting services – Our cloud readiness assessment would help you to identify the right strategy and process for cloud transition based on your business needs.

Cloud Hosting services – We help organizations to host their new applications in the cloud. Based on the application functionalities, we define an optimal strategy for cloud deployment.

Cloud Migration services – Based on the thorough assessment, we assist you in migrating your existing applications and data servers to the cloud. Our experts rightly do the necessary changes to your application, thus ensuring auto-scaling and fault tolerance. SMD follows a multi-layer security model, to ensure data security while
migrating to the cloud.

Cloud Support services – We provide 24/7 support and maintenance for the apps and data centers, already deployed in the cloud, to keep data centers up and running with zero downtime.

Agile Transformation & DevOps

Our Agile Transformation & DevOps services focus on IT governance, automation, and continuous development/improvement with an accelerated deployment strategy to support fully automated deployments. Our Lean
development principles and continuous delivery approach helps customers achieve better business outcomes, agility, and faster time to market.

  • Agile Process Consulting
  • Agile Framework Implementation
  • DevOps Process Orchestration
  • DevOps Implementation
  • Environment Automation – Accelerated Deployment using Chef, Puppet, Rundeck
  • Maintenance Support